My digital delivery is not visible

Check payment status first

A submitted payment may still be awaiting verification. Fulfillment begins only after the payment state is verified. Review the order status rather than relying on an email or browser refresh.

Check the secure order view

If the order is paid and auto-delivery completed, open the order detail page from the Buyer workspace. Digital codes are not sent in ordinary email. If the order is manual or service-based, check whether the seller has marked it delivered and added a delivery note.

Contact Support safely

If the verified order still does not show the expected delivery, open a Support ticket or dispute as appropriate. Include the order reference and a short description, but never include passwords, private keys, or recovery codes.