How to open a dispute on an order
Use the order dispute workflow when delivery is missing, invalid, or materially different.
Start from the order
Open the affected order in the Buyer workspace and use the dispute action when the order qualifies. State the problem clearly and keep the claim tied to the correct order.
Provide useful evidence
Include screenshots, redemption errors, timestamps, and the steps you took. Do not upload passwords, recovery codes, payment secrets, or unrelated private information.
What happens next
An active dispute blocks normal confirmation and relevant fulfillment transitions while the case is reviewed. Buyers and sellers can continue the dispute conversation inside DunginX. Resolution may lead to continued fulfillment, a refund, or an eligible replacement depending on the evidence and applicable rules; no single outcome is guaranteed.
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